topic Re: No Service in Get Support

No Service

Mark58 — Sat, 25 Mar 2023 23:39:13 GMT

I made my payment and I can't make phone calls or text.

Re: No Service

softech — Sat, 25 Mar 2023 23:43:39 GMT

@Mark58 does your phone showing it connected to the network now?

did you check if Mobile network work?

and how you paid? did you use *611 or My Account?

If you paid via My Account, try to login My Account again using Incognito mode and check the status again, make sure it shows Active. Also check Payment History page and confirm PM took the money and used it towards renewal

If you paid by *611, wait 15 minutes, reboot and check again. If it still does not work , try to pay again by My Account

Re: No Service

fillion01 — Sat, 25 Mar 2023 23:55:05 GMT

@Mark58 , last time this happened to me, autopay failed for an unexplained reason (once in 3 years), it took about an hour for service to be restored, hang in there a little longer 🤞

Re: No Service

XionBunny — Sun, 26 Mar 2023 00:17:21 GMT

I wholeheartedly agree there, it's worth it for the savings, with the issues if you have the patience.

Re: No Service

computergeek541 — Sun, 26 Mar 2023 02:24:55 GMT