topic cant reset password in Get Support

cant reset password

burnsco — Tue, 04 Jan 2022 20:03:01 GMT

so i cant get into my account, would like a reset

226 xxx xxxx

xxxxxxx@gmail.com

Re: cant reset password

NDesai — Fri, 01 Dec 2017 23:21:52 GMT

@burnsco I have edited you post to remove personal info. Do not post your personal info on here as this is a public community.

To rest the password, you will have send a private message to the Moderator_Team with your account info. They will get back to you shortly.

Re: cant reset password

mimmo — Sat, 02 Dec 2017 00:27:04 GMT

@Dave_M, @David_J, @Brooke_C

Can you provide an update when/if the password reset featue will be fixed? It seems everyay someone is asking. It seems crazy that it has been broken for so long, without any comment from PM.

Re: cant reset password

Luddite — Sat, 02 Dec 2017 01:18:06 GMT

@mimmo wrote:
@Dave_M, @David_J, @Brooke_C

Can you provide an update when/if the password reset featue will be fixed? It seems everyay someone is asking. It seems crazy that it has been broken for so long, without any comment from PM.

Later, some day. PM is quirky; this is one item.

Re: cant reset password

mimmo — Sat, 02 Dec 2017 01:26:39 GMT

@Luddite wrote:
PM is quirky; this is one item.

@Luddite yeah I know, quirky is one thing, but it would be nice to hear some comment from PM rather than the usual silence..

Re: cant reset password

Brooke_C — Tue, 05 Dec 2017 16:29:04 GMT

Hey @mimmo,

We are currently investigating this and will get back to you once we have an update. Thanks for your continued patience! We hope to get to the bottom of this quickly.

-Public Mobile Community team