topic Re: Mobile data, hotspot in Get Support

Mobile data, hotspot

e55meg — Sat, 25 Mar 2023 19:39:55 GMT

My phone data is Not working but it Does on hotspot with my tablet.

Why not on my phone? It's android.

What going on with that!?

Re: Mobile data, hotspot

hTideGnow — Sat, 25 Mar 2023 19:42:38 GMT

Hi @e55meg do you meant you phone can still provide hotspot to your tablet

or you meant it can use the hotspot coming from the tablet with have Mobile internet?

If the phone can only used the hotspot provided by your tablet, could be an APN issue, check it, or you can select Reset All Networks on your phone. Keep in mind, while Reset All Networks could resolve the issue, you will have to re-join all the Wifi networks again after

Re: Mobile data, hotspot

HALIMACS — Sat, 25 Mar 2023 20:20:08 GMT

@e55meg

Log into the self serve and tap the little refresher icons to see the status of your account and data allotment.

Does calling and texting work?

Is the account active or suspended?

Re: Mobile data, hotspot

e55meg — Sat, 25 Mar 2023 20:42:49 GMT

My account is fully available.

The tablet is tethered to my phone and using PM data

Re: Mobile data, hotspot

BKNS27 — Sun, 26 Mar 2023 03:09:47 GMT

@e55meg

What plan are you on?

Re: Mobile data, hotspot

e55meg — Mon, 27 Mar 2023 05:42:56 GMT

1GB used of 3GB available