topic Re: Purchase add on in Get Support

Purchase add on

Bibbs265 — Sat, 25 Mar 2023 18:23:03 GMT

I have purchased an add on bundle for 3g of data, us roaming, talk, text . Transaction appears to be completed with receipt but does not give me the service? I have done this procedure multiple times, always says I am successful but do not receive the service?

Re: Purchase add on

Dunkman — Sat, 25 Mar 2023 18:29:57 GMT

@Bibbs265

Do you see either credit card charge or see

the transaction in payment history page.

Website is finicky. Try to login with a different web browser, clear cache or incognito mode. To see whether you see the US roaming add on. Maybe try a different device to login.

Re: Purchase add on

DennyCrane — Sat, 25 Mar 2023 18:34:39 GMT

Adding onto Dunkman's post, also check to ensure you have data roaming turned on in your network settings on your device.

Re: Purchase add on

LitlLdy — Sat, 25 Mar 2023 18:58:48 GMT

@Bibbs265 wrote:
I have purchased an add on bundle for 3g of data, us roaming, talk, text . Transaction appears to be completed with receipt but does not give me the service? I have done this procedure multiple times, always says I am successful but do not receive the service?

@Bibbs265 , after trying @Dunkman, @DennyCrane suggestions which network are you connected to? Are you connected to T-Mobile?

Re: Purchase add on

leuk — Mon, 27 Mar 2023 05:32:40 GMT

I don't think that 3g is supported in all areas of the US. That may be the issue.

Re: Purchase add on

DennyCrane — Mon, 27 Mar 2023 05:41:14 GMT

The OP bought the $30 roaming package with 3 *gigabytes* of data. It's not a discussion about 3G vs 4G towers, though that could affect the calling portion of the roaming add on (if not upgraded to VoLTE yet); it shouldn't have any effect on data or SMS though.