topic Re: online data remaining conflicts with cellphone data limit in Get Support

online data remaining conflicts with cellphone data limit

Ctran266 — Sat, 25 Mar 2023 19:37:03 GMT

I had accepted a new promo and received 20GB starting this new billing month. While my online account says I have 18.09GB data left, my cell says i have reached my max at 2.1GB and do not have data left. I have tried to turn off and on my phone but no luck.

Re: online data remaining conflicts with cellphone data limit

softech — Sat, 25 Mar 2023 17:11:56 GMT

@Ctran266 login to My Account using Incognito mode to confirm you still have data

also, check if you have set a data limit on your device itself and blocked the use of data

Re: online data remaining conflicts with cellphone data limit

BKNS27 — Sat, 25 Mar 2023 17:13:01 GMT

@Ctran266

Unfortunately, your phone app is on a monthly cycle where as PM is on a 30 days cycle so they won’t match up.

Your account would be the updated result of your data usage.

Re: online data remaining conflicts with cellphone data limit

softech — Sat, 25 Mar 2023 17:14:38 GMT

@Ctran266 one more thing, PM has a 30 days cycle, make sure if you data limit on phone , change the cycle start date there to match your PM current data cycle date

Re: online data remaining conflicts with cellphone data limit

Ctran266 — Sat, 25 Mar 2023 17:15:06 GMT

I took Wifi off my cell and tried going to YouTube but it says No internet connection.

How do i check or change my data limit on my cell? There's no other options that I see under the Data Usage

Re: online data remaining conflicts with cellphone data limit

Ctran266 — Sat, 25 Mar 2023 17:17:40 GMT

Ok understandable but I am paying more for the higher 20GB/mth and now I have no data since my Cell says i reached over 2GB at 2.1GB. how do i get this fixed?

Re: online data remaining conflicts with cellphone data limit

DennyCrane — Sat, 25 Mar 2023 17:18:45 GMT

Your issue is a user set limit on your actual phone. Go into your network settings under data and remove the data limit you set.

Re: online data remaining conflicts with cellphone data limit

Ctran266 — Sat, 25 Mar 2023 17:18:47 GMT

How do i do that?

Re: online data remaining conflicts with cellphone data limit

BKNS27 — Sat, 25 Mar 2023 17:22:16 GMT

@Ctran266

What is the make and model of your phone?

It would be in the Settings menu but each phone is slightly different.

Re: online data remaining conflicts with cellphone data limit

Ctran266 — Sat, 25 Mar 2023 17:26:37 GMT

Galaxy A5 (2017)

Under "Data usage' it is very limited with selections. I tried to click everything to change the limit and cycle date but it seems locked in?!

Re: online data remaining conflicts with cellphone data limit

Ctran266 — Sat, 25 Mar 2023 17:32:00 GMT

I just googled the steps for Galaxy A5 but none of the "check boxes" are available?! Seems like it's locked and no modifications are allowed on my end. How weird is that?!

Samsung Galaxy A5

Tap the Settings icon.
Tap Data Usage.
Tap the check box beside Set Mobile Data Limit.
To set the period for which the data usage limit applies, tap the current date range.
Tap Change Cycle.
Use the up and down arrows to set the day of the month a new cycle starts and then tap Set.
Tap the Settings icon.

Re: online data remaining conflicts with cellphone data limit

Dunkman — Sat, 25 Mar 2023 17:32:22 GMT

@Ctran266

From a google search,

https://videotron.tmtx.ca/en/topic/samsung_galaxya52017/settings_a_limit_for_data_usage.html#step=1

Re: online data remaining conflicts with cellphone data limit

Ctran266 — Sat, 25 Mar 2023 17:37:29 GMT

Thanks! I have tried that but unfortunately I do not have the 'Set Data limit' option on my cell. Even if i press the 2.1GB of mobile date that is showing blue...it doesn't allow me to select it at all. The only option I have to change under the 'Data usage' is the Data Saver - on/off option which doesn't help with my issue.

Re: online data remaining conflicts with cellphone data limit

HALIMACS — Sat, 25 Mar 2023 17:44:26 GMT

@Ctran266

Aside from the most likely cause being seeing cached information on the PM website, also remember that public mobile services cycle on 30-day rotating periods which do not correspond with the calendar months.

So your device information may be based very differently than your actual mobile service plan.

Be sure to click this area on the self-serve landing page right after logging in:

Re: online data remaining conflicts with cellphone data limit

Ctran266 — Sat, 25 Mar 2023 17:44:41 GMT

IT'S WORKING!! Thank You everyone!

Re: online data remaining conflicts with cellphone data limit

Ctran266 — Sat, 25 Mar 2023 17:46:21 GMT

Thanks 🙂 Have a great weekend everyone!

Re: online data remaining conflicts with cellphone data limit

hairbag1 — Sat, 25 Mar 2023 18:14:12 GMT

@Ctran266 wrote:
IT'S WORKING!! Thank You everyone!

Good news. Ok now...what did you do to get it working correctly ?

Re: online data remaining conflicts with cellphone data limit

DennyCrane — Sat, 25 Mar 2023 18:36:11 GMT

That's a pretty messed up workaround, to be perfectly honest. So your phone is hard coded with a 2GB data limit per cycle? That makes absolutely no sense.

Re: online data remaining conflicts with cellphone data limit

LitlLdy — Sat, 25 Mar 2023 19:13:34 GMT

@Ctran266 wrote:
IT'S WORKING!! Thank You everyone!

@Ctran266 , what made it start working again?

Re: online data remaining conflicts with cellphone data limit

wetcoaster — Sat, 25 Mar 2023 19:28:38 GMT

@DennyCrane wrote:
That's a pretty messed up workaround, to be perfectly honest. So your phone is hard coded with a 2GB data limit per cycle? That makes absolutely no sense.

Why is that messy?

It's the written out version to reset the plan start date (which we technically need to do every month with 31 or 28 days to have the phone's data counter match the PM account counter as close as possible?

No Samsung phone here, but the Android phone I've immediate access to (essentially stock Android 11) needs data turned on for the datal warning and limiter to be accessible.

The OP mentioned turning off WiFi. It could be that the turning on data didn't catch properly the first time?

But obviously it's all guess work here.