topic Re: Reset self serve password in Get Support

Reset self serve password

ckalberlah — Sat, 25 Mar 2023 19:41:38 GMT

I have no access to my email to retrieve a code as my email requires a code as well via \SMS and you have shut my phone down without warning as the expiry date on my \cc is no good - please turn on service so \i can access my email to get a code so \i can update

Re: Reset self serve password

softech — Sat, 25 Mar 2023 17:10:00 GMT

@ckalberlah sorry, PM is a prepaid provider, so if there is no payment made, the service will stop

Please open a ticket with PM support for them to change it to a valid email so you can update the credit card info and make a manual charge

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Reset self serve password

Dunkman — Sat, 25 Mar 2023 17:10:42 GMT

@ckalberlah

You will probably need to contact customer service agent (CSA)to gain access to your account.

Submit a ticket for CSA help.

https://www.publicmobile.ca/en/on/chatbot

Type: I can't login.

Follow the prompts to submit ticket.

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).

Re: Reset self serve password

BKNS27 — Sat, 25 Mar 2023 17:18:01 GMT

@ckalberlah

To get your phone service, just purchase a voucher and enter it by dialing *611. Once your account is Active then you can get the 2FA code by SMS.

Vouchers can be purchased from these locations:

You can change the email address by contacting a CS_Agent to change it for you.

Re: Reset self serve password

ckalberlah — Sat, 25 Mar 2023 17:50:03 GMT

thought there would have been a little more warning than there was - shutting off the phone so quickly after payment attempt is not cool - option via text to update CC expiry would be good option if possible. submitted ticket and got a response but nothing after I responded - waiting.....