topic Re: New SIM card in Get Support

New SIM card

Yvans — Sat, 25 Mar 2023 17:05:38 GMT

Hello, I never received my SIM card ordered on December 30th. How can I get one? Thank you
order 49155

Re: New SIM card

Dunkman — Sat, 25 Mar 2023 17:08:38 GMT

@Yvans

Sim Card should have arrived within 2-3 weeks.

You will need to contact customer service agent.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New SIM card

softech — Sat, 25 Mar 2023 17:08:41 GMT

@Yvans this is way to long the wait

did you buy one elsewhere instead?

open a ticket with PM support. Maybe ask them to reimburse you the cost for you to buy in person at a Telus/Koodo store instead of waiting for another one again

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: New SIM card

leuk — Mon, 27 Mar 2023 05:34:42 GMT

I bought a public mobile sim card on Amazon for 6.99 and it was delivered within a few days. If you can deal with rebuying, this might be an option.