topic Re: Public Mobile Holiday Rewards - Deleted It By Mistake in Get Support

Public Mobile Holiday Rewards - Deleted It By Mistake

Rachey88 — Tue, 04 Jan 2022 09:58:29 GMT

Hi All,

I think deleted the public mobile holiday rewards text, thinking it was a phishing scam. Is there any way I can trigger another text message? Thank you for your time.

Kind Regards,

Rachel

Re: Public Mobile Holiday Rewards - Deleted It By Mistake

XionBunny — Thu, 02 Dec 2021 01:28:28 GMT

you would have to contact the CS agents to have them added manually, in that case.

Re: Public Mobile Holiday Rewards - Deleted It By Mistake

NDesai — Thu, 02 Dec 2021 01:28:50 GMT

@Rachey88 It must've came from 4911. Try texting "YES" to it and see what happens.

Re: Public Mobile Holiday Rewards - Deleted It By Mistake

XionBunny — Thu, 02 Dec 2021 01:30:15 GMT

@NDesai wrote:
@Rachey88 It must've came from 4911. Try texting "YES" to it and see what happens.

Always listen to your local neighbourhood oracle 🙂

Re: Public Mobile Holiday Rewards - Deleted It By Mistake

Rachey88 — Thu, 02 Dec 2021 01:30:32 GMT

Thank you for the reply! 😀

Re: Public Mobile Holiday Rewards - Deleted It By Mistake

Anonymous — Thu, 02 Dec 2021 01:31:25 GMT

@Rachey88 wrote:
Thank you for the reply! 😀

@Rachey88

your welcome,

enjoy your service...

Re: Public Mobile Holiday Rewards - Deleted It By Mistake

Rachey88 — Thu, 02 Dec 2021 01:31:45 GMT

Thank you everyone for your replies! Appreciate the help! ❤️

Re: Public Mobile Holiday Rewards - Deleted It By Mistake

XionBunny — Thu, 02 Dec 2021 01:33:12 GMT

@Rachey88 wrote:
Thank you everyone for your replies! Appreciate the help! ❤️

That's what we are all here for, only sorry I never posted a link, or looked at my phone for the shortcode -_-

Re: Public Mobile Holiday Rewards - Deleted It By Mistake

esjliv — Thu, 02 Dec 2021 01:34:18 GMT

@Anonymous wrote:
@Rachey88
Please don't worry, you will definitely get the offer text message, however, if you would like to add it from your end, all you need to do is to log in to your self serve account.

Log into your Self-Serve account
Click “Purchase Add-Ons” in My Data & Add-ons section of Overview tab
Select the Free Holiday Giveaway: $0 2GB Add-on and/or Free Holiday Giveaway: $0 500min INTL Long Distance (incl CA & US). It’s up to you if you want one or both!
Click “Buy Add-Ons” at the bottom of your screen.
It should be available after December 7th If not you need to Contact Customer Support Agent by CS_Agent,

@Anonymous - Would you please tell me where it is listed to add these freebies by customers themselves through their Self Serve account?

Re: Public Mobile Holiday Rewards - Deleted It By Mistake

Anonymous — Thu, 02 Dec 2021 01:35:21 GMT

@esjliv

i getting this from CSA,

Re: Public Mobile Holiday Rewards - Deleted It By Mistake

esjliv — Thu, 02 Dec 2021 01:39:49 GMT

@Anonymous wrote:
@esjliv
i getting this from CSA,

@Anonymous - nope. This is not correct.

I think you are thinking of last year's xmas giveaways.

OR, can you show me a screen shot?

My accounts do not have this option. IT is supposed to be added to accounts via a text this year; not manually adding it through Self Serve.

The only way it will show the $0 addons is perhaps if someone cannot receive a text and they need to have CSA add it for them.

Re: Public Mobile Holiday Rewards - Deleted It By Mistake

NDesai — Thu, 02 Dec 2021 04:07:16 GMT

@Anonymous wrote:
@esjliv
i getting this from CSA,

So you contacted them to find out what happens if you delete the text message specifically or you do not receive text message? Free add-ons will not be available in the self-serve afaik.

Re: Public Mobile Holiday Rewards - Deleted It By Mistake

XionBunny — Thu, 02 Dec 2021 01:41:51 GMT

This is why I hate scripted replies, they cause way more confusion than they do actually help people and I refuse to script my responses unless someone asks me to post links and the like.

Re: Public Mobile Holiday Rewards - Deleted It By Mistake

Anonymous — Thu, 02 Dec 2021 01:47:06 GMT

@NDesai wrote:
@Anonymous wrote:
@esjliv
i getting this from CSA,
So you contacted them to find out what happens if you delete the text message specifically or you do not receive text message? FREE ADD-ONS WILL NOT BE AVAILABLE IN THE SELF-SERVE.

@NDesai

you are working with them ?

who you say that and you need to make sure from them and you can contact CSA, to you know what the answer to you.

Re: Public Mobile Holiday Rewards - Deleted It By Mistake

NDesai — Thu, 02 Dec 2021 01:51:31 GMT

@Anonymous wrote:
@NDesai
you are working with them ?
who you say that and you need to make sure from them and you can contact CSA, to you know what the answer to you.

Forget about me, tell us how you got that information? Post a screenshot if CSA told you that TODAY.

Re: Public Mobile Holiday Rewards - Deleted It By Mistake

XionBunny — Thu, 02 Dec 2021 01:52:59 GMT

@NDesai wrote:
@Anonymous wrote:
@NDesai
you are working with them ?
who you say that and you need to make sure from them and you can contact CSA, to you know what the answer to you.
Forget about me, tell us how you got that information? Post a screenshot if CSA told you that TODAY.

My suspicion meeter says they most likely won't.

Re: Public Mobile Holiday Rewards - Deleted It By Mistake

Anonymous — Thu, 02 Dec 2021 02:29:02 GMT

@NDesai wrote:
@Anonymous wrote:
@NDesai
you are working with them ?
who you say that and you need to make sure from them and you can contact CSA, to you know what the answer to you.
Forget about me, tell us how you got that information? Post a screenshot if CSA told you that TODAY.

@NDesai @esjliv

i did send to your Private Messages check it out..

@Rachey88

so sorry the never will can't be believe me and never them will like me what i do in here

and the doing this all time and don't worry about them, if you don't trust me you are free to contact CSA. and thanks.

Re: Public Mobile Holiday Rewards - Deleted It By Mistake

computergeek541 — Thu, 02 Dec 2021 03:03:53 GMT

@Rachey88 wrote:
I think deleted the public mobile holiday rewards text, thinking it was a phishing scam. Is there any way I can trigger another text message? Thank you for your time.

I have not yet confirmed that customers will be abled to add this through Self Serve. However, waiting until then and manually adding them to your account is not necessary if you're certain that you've already received the text but accidently deleted it. I would follow @NDesai 's advice.

Re: Public Mobile Holiday Rewards - Deleted It By Mistake

darlicious — Thu, 02 Dec 2021 06:24:11 GMT

@computergeek541

If pm has decided to add this option for customers that fall into the following categories then they have seen enough replies in the announcement thread including mine asking what customers are to do when they have an active account but are unable to either recieve and/or reply to the text.

Re: Public Mobile Holiday Rewards - Deleted It By Mistake

NikaRam01 — Thu, 02 Dec 2021 09:23:33 GMT

Hi there!

Try submitting a ticket through SIMON and someone on the public mobile team can definitely help!