topic Re: Incoming calls not working, "cellular number not assigned" in Get Support

Incoming calls not working, "cellular number not assigned"

pdol — Tue, 04 Jan 2022 20:02:57 GMT

I set up my new Public Mobile SIM and everything works fine except I cannot receive calls. Anyone who calls me gets the error, "this cellular number you have called is not assigned".

Looking for help, thanks.

Re: Incoming calls not working, "cellular number not assigned"

NDesai — Tue, 16 Aug 2016 04:08:12 GMT

Did you port in your number? Or did you sign up with new number?

Try removing the sim and rebooting your phone.

Re: Incoming calls not working, "cellular number not assigned"

JaK — Tue, 16 Aug 2016 04:08:25 GMT

Hi @pdol

Have you re-booted the phone (including pulling the sim for a few minutes and re-inserting it)?

Or sometimes it just takes a bit of time working its way through the system...

If still the same tomorrow, let us know, might need moderator intervention.

Re: Incoming calls not working, "cellular number not assigned"

pdol — Tue, 16 Aug 2016 04:25:39 GMT

I ported the number. I just tried removing the SIM and rebooting (twice). Same issue still.

Outgoing calls work, data works, it's just incoming calls that don't.

Re: Incoming calls not working, "cellular number not assigned"

pdol — Tue, 16 Aug 2016 04:26:44 GMT

@JaK wrote:
Hi @pdol

Or sometimes it just takes a bit of time working its way through the system...

It's been like this since Friday (3 days).

Re: Incoming calls not working, "cellular number not assigned"

JaK — Tue, 16 Aug 2016 05:48:34 GMT

@Shazia_K, @Mary_M, can one of you take a look @pdol's number, seems to be an incomplete port.

Re: Incoming calls not working, "cellular number not assigned"

geogolem — Tue, 16 Aug 2016 06:21:37 GMT

When you make an outgoing call which number shows up on the call display of the person you are calling? Does this number correspond to the number that you wanted to port from your previous carrier?

Re: Incoming calls not working, "cellular number not assigned"

pdol — Tue, 16 Aug 2016 12:50:37 GMT

When I make an outgoing call the proper number (the one I ported) shows up on the call display at the other end.

Re: Incoming calls not working, "cellular number not assigned"

pdol — Tue, 16 Aug 2016 13:51:20 GMT

Also, I just tried calling another phone from mine in the same local calling area (area code 226) and it doesn't go through, it just hangs up after 2 rings. It's fine calling to other area codes.

Re: Incoming calls not working, "cellular number not assigned"

Mary_M — Tue, 16 Aug 2016 15:11:50 GMT

Hello @pdol

Welcome to PM & thank you for sharing your experience.

It appears as though the port did not process properly, would you please send me your ported number and the account number associated ? I'll complete the port for you.

Looking forward to it,

Mary

Re: Incoming calls not working, "cellular number not assigned"

pdol — Tue, 16 Aug 2016 18:17:16 GMT

Thanks, PM sent.

Re: Incoming calls not working, "cellular number not assigned"

pdol — Wed, 17 Aug 2016 13:59:56 GMT

Thanks for the help in fixing the incomplete port, @Mary_M

Re: Incoming calls not working, "cellular number not assigned"

Sg1 — Sat, 19 Nov 2016 04:42:52 GMT

I need my number ported properly too. Everything works except when people try to call me it does not go through!!!

Re: Incoming calls not working, "cellular number not assigned"

pdol — Sat, 19 Nov 2016 11:50:32 GMT

@Mary_M should be able to help

Re: Incoming calls not working, "cellular number not assigned"

Presencegirl — Sat, 19 Nov 2016 12:59:43 GMT

I have this exact same issue. It's been over 48 hrs now. Can you please assist me aswell

Re: Incoming calls not working, "cellular number not assigned"

pdol — Sat, 19 Nov 2016 13:03:46 GMT

Private message @Mary_M

Re: Incoming calls not working, "cellular number not assigned"

Antiloop — Sat, 19 Nov 2016 14:48:48 GMT

Both my sister and dad are having exact same problem.

Still no response from PM for two days now.

Re: Incoming calls not working, "cellular number not assigned"

aghadimi — Sat, 19 Nov 2016 15:23:06 GMT

Please someone help me
I ported my phone from Wind since yesterday and my incoming calls not working
I sent may emails/comments but it seems no ine in PM doesn't care to look at the account. They already charged my credit card and took money and who cares I am getting service or not
My husband wanted to switch I told him not to do that because the service is awful and no one to answer