topic Re: Outgoing calls in Get Support

Outgoing calls

McVick — Fri, 24 Mar 2023 22:59:59 GMT

I’m having trouble making calls. I have service and can make some calls but many of my regular contacts show as Call Failed. I reset my phone, toggled airplane mode and took out SIM card. I’m still unable to make outgoing calls… help?

Re: Outgoing calls

computergeek541 — Fri, 24 Mar 2023 23:04:13 GMT

@McVick wrote:
I’m having trouble making calls. I have service and can make some calls but many of my regular contacts show as Call Failed. I reset my phone, toggled airplane mode and took out SIM card. I’m still unable to make outgoing calls… help?

I suspect that this is a network issue and that it will fix itself. Network and signal quality can be affected by many things including terrrain, material of a building, weather, or even the number of people using the network in your area at the same time.

Re: Outgoing calls

McVick — Fri, 24 Mar 2023 23:52:21 GMT

The issue is now ongoing more than 24 hrs. Other family members are using Public Mobile and having no service issues from same location… any thoughts? Appreciate your input. Thank you!

Re: Outgoing calls

NDesai — Sat, 25 Mar 2023 00:01:10 GMT

@McVick wrote
The issue is now ongoing more than 24 hrs. Other family members are using Public Mobile and having no service issues from same location… any thoughts? Appreciate your input. Thank you!

Are you having any issue with texting or using data services? Do all calls fail or some?

Re: Outgoing calls

McVick — Sat, 25 Mar 2023 00:07:56 GMT

Texting works and also my data. It’s not All calls, some do work. And the issue is constant with the same numbers (those that work always work)

Re: Outgoing calls

smp99 — Sat, 25 Mar 2023 12:38:21 GMT

You or your phone may be transitioning to VoLTE. Try power down/up and see if that helps

Re: Outgoing calls

Dunkman — Sat, 25 Mar 2023 18:12:01 GMT

@McVick

Not sure whether you still have calling issues.
try adding either +1 or 1 in front of area code.
Some other customers have had same issue and doing the above helped.