topic Re: My Data is,not working in Get Support

My Data is,not working

nadafarra — Fri, 24 Mar 2023 20:44:48 GMT

Data is not activated

Re: My Data is,not working

pmbc — Fri, 24 Mar 2023 20:50:41 GMT

@nadafarra Have you just activated your PM account? Is the phone and text messaging working? I'd suggest first rebooting your phone. See if what your signal strength is and that it's at least consistently 1 bar. Wouldn't hurt just to validate your account is active by dialling 611 from your phone. Start with these.

Re: My Data is,not working

BKNS27 — Fri, 24 Mar 2023 21:01:42 GMT

@nadafarra

Is your Cellular Data enabled in the phone Settings?

Re: My Data is,not working

nadafarra — Fri, 24 Mar 2023 21:09:20 GMT

There is no way I can talk a customer service I need to speak to a person .

Re: My Data is,not working

nadafarra — Fri, 24 Mar 2023 21:10:42 GMT

Yes phone and messages are working working

Re: My Data is,not working

pmbc — Fri, 24 Mar 2023 21:14:54 GMT

@nadafarra wrote:
There is no way I can talk a customer service I need to speak to a person .

No, PM's support model is all online. We're all customers like you and can offer you some troubleshooting steps, but if you want to reach their Support agents here are some ways.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent