topic Re: *611 how to top up my phone in Get Support

*611 how to top up my phone

Oni2 — Wed, 22 Mar 2023 16:05:16 GMT

*611 doesn’t work anymore. The call drops when I try to top up my phone

Re: *611 how to top up my phone

dust2dust — Wed, 22 Mar 2023 16:07:06 GMT

Keep trying. You can also use 1-855-4pu-blic from any phone. Are your services working?

Can’t make calls

Oni2 — Wed, 22 Mar 2023 16:08:35 GMT

None of my calls go through and not receiving anything. Sounds like the calls are being dropped. It’s been 2 days now no service

Re: Can’t make calls

Meow — Wed, 22 Mar 2023 16:38:33 GMT

Check if your account is active (use computer). Reboot your phone (turn off, wait, turn on).

Re: Can’t make calls

BKNS27 — Wed, 22 Mar 2023 17:22:37 GMT

@Oni2

Did the top up on your account go through?

Check your account to see if it is Active then reboot your phone by powering off then back on.

Re: Can’t make calls

Oni2 — Wed, 22 Mar 2023 23:26:46 GMT

I can’t top up my account because *611 doesn’t work. It just hangs up as if the ball is being dropped. Call doesn’t go through. I’ve rebooted my phone multiple times

Re: *611 how to top up my phone

hTideGnow — Fri, 24 Mar 2023 18:20:41 GMT

HI @Oni2

I saw you keep posting but the message was gone

HI @Oni2 yes, ongoing problem with *611

Try to call 1-855-4PUBLIC , enter your phone number and it will give you the same *611 menu after. Check if it works

if the long number does not work too, submit a ticket with CS agent to reset the password for My Account

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t make calls

computergeek541 — Fri, 24 Mar 2023 18:21:39 GMT

@Oni2 wrote:
I can’t top up my account because *611 doesn’t work. It just hangs up as if the ball is being dropped. Call doesn’t go through. I’ve rebooted my phone multiple times

Please use the free number provided earlier or use selfserve.publicmobile.ca to apply the top up payment.

Re: Can’t make calls

dust2dust — Fri, 24 Mar 2023 18:26:52 GMT

Did you keep trying 611? I find it does eventually go through. You can use the toll free number from any phone. You can also use the real time payment method in some stores.

Re: *611 how to top up my phone

Oni2 — Fri, 24 Mar 2023 18:54:33 GMT

Thank you so much! The 1855 number worked! I was able to top up my phone! Now I’m finally leaving Public! It’s the absolute worst! Thank you again!

Re: *611 how to top up my phone

hTideGnow — Fri, 24 Mar 2023 19:15:21 GMT

HI @Oni2 you can top up but you still leaving PM?

No carrier can give you service with 100% uptime.