topic Re: 3x points offer in Get Support

3x points offer

LVJ — Fri, 24 Mar 2023 17:22:21 GMT

I activated a second phone for a family member. Will this plan qualify for the 3x points back?

Re: 3x points offer

Yummy — Fri, 24 Mar 2023 17:23:02 GMT

You will have to check what plan says and is it special offer or not.

Re: 3x points offer

hTideGnow — Fri, 24 Mar 2023 17:23:50 GMT

HI @LVJ

yes, alll new activation will quality for 3x points for 12 months

and you used your own friend code for activation on the new account to save $10?

Re: 3x points offer

LVJ — Fri, 24 Mar 2023 17:27:56 GMT

Didn't use the code. The second phone is also in my name but is also a new activation. Plan says for new activations. I have not received the bonus points after 3 weeks.

Re: 3x points offer

hTideGnow — Fri, 24 Mar 2023 17:30:49 GMT

HI @LVJ

you could ask PM agent to see if they can add the code back for you after the activation, it is possible

For the 3x points, open ticket and ask them if they are missed, but you should see a 1x entry first, then a 2x entry couple days later

To open ticket with PM CS agent

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 3x points offer

LVJ — Fri, 24 Mar 2023 17:34:05 GMT

Thank you. I will try this.