topic Re: Can’t make or receive calls in Get Support

Can’t make or receive calls

BobbyKennedy — Fri, 24 Mar 2023 16:54:16 GMT

Trying to call out and phone just goes beep beep beep and drops call.

what is going on?

Re: Can’t make or receive calls

hTideGnow — Fri, 24 Mar 2023 16:55:35 GMT

HI @BobbyKennedy

are you able to connect to PM network and Mobile data working? and text working?

there been some voice problem in the last 2 or 3 days, maybe you are one of them

If just voice problem, Please submit a ticket with CS agent at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t make or receive calls

softech — Fri, 24 Mar 2023 16:56:55 GMT

@BobbyKennedy

did it just happen today?

You could be impacted by the VoLTE enabling on his account.

Try to power off the phone and then power up to try again

If still unable to make calls, try to enable VoLTE on the device itself and see if calls can be made using VoLTE

If nothing works, open ticket with PM Support and they might have to refresh your account from their end to resolve the issue

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there