topic Re: Information in Get Support

Information

Pat007 — Fri, 24 Mar 2023 16:44:39 GMT

How do I contact a real person?

Re: Information

Handy1 — Fri, 24 Mar 2023 16:46:00 GMT

@Pat007 No live support just messaging with support and here’s how

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Information

hTideGnow — Fri, 24 Mar 2023 16:46:24 GMT

HI @Pat007 PM support is different, no live number to call

What exact issue is that? Share here and we might try to help

To ask PM CS agent support instead, please open ticket

Please submit a ticket with CS agent at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Information

BKNS27 — Fri, 24 Mar 2023 16:47:33 GMT

@Pat007

We are real person here but not PM employees. Just members like you to help other members with issues.

So is there a problem we can help you with?

Or you can contact a CS_Agent by SIMon Chatbot bottom of page or private message on the envelope icon above.