topic Re: Overcharged in Get Support

Overcharged

Meganmahaney — Fri, 24 Mar 2023 18:34:34 GMT

I have tried almost 30 times to get a sim card mailed to my house to use public mobile services. It kept saying it couldn't process or zip code invalid so I continue trying. I then just seen on my credit card that I have been charged each time I tried!!!!!! How do I get my money back?

Re: Overcharged

Handy1 — Fri, 24 Mar 2023 15:38:55 GMT

@Meganmahaney You may want to try and pick one up at a local Koodo Telus store near you call first thou for availability.. to get reimbursed for SIM cards not delivered you need to reach out to support here’s how

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Overcharged

hTideGnow — Fri, 24 Mar 2023 15:40:31 GMT

@Meganmahaney 30 charges?. that's 29 times too many

Please message PM support and they can confirm and can provide refund

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

Dunkman — Fri, 24 Mar 2023 15:41:13 GMT

@Meganmahaney

Is the credit card statement showing pending charge or actual charge. If actual charge, you will need to contact customer service agent.

The website is finicky. You could try a different web browser, clear cache or incognito mode. Or try a different device.