topic Is something wrong with the network? call issues last 2 weeks in Get Support

Is something wrong with the network? call issues last 2 weeks

makhancora — Fri, 24 Mar 2023 10:49:14 GMT

I have a google pixel phone. It has always worked without any problems. I have been with PM for a few years, never had an issue.

Last week, calls stopped working. both ingoing and outgoings. It would instantly say "Invalid number". Then it worked back for a few days. Most of this week, same issue. No ingoing or outgoing calls. Today, calls seem to be working again.

Im in Montreal if it matters.

What's happening?

Re: Is something wrong with the network? call issues last 2 weeks

Lieux — Fri, 24 Mar 2023 12:13:27 GMT

@makhancora Did you check the towers near your place?https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=52.000000&lng=-97.000000&zoom=4&type=Roadmap&layers=a&pid=0

Or if there is a problem with the network?https://istheservicedowncanada.com/status/telus/6077243-montreal-montreal-quebec-canada

Can you try your sim in another phone to verify if it’s your phone or your Sim or the network…? Did you try to choose the airplane mode few minutes and going back to normal after? Can you try the 3G network only if it’s make a difference?

Re: Is something wrong with the network? call issues last 2 weeks

softech — Fri, 24 Mar 2023 12:15:13 GMT

@makhancora it could be an issue from VoLTE enabling.

Try to turn off the phone for 5 mins, then power up and test

You can also try to enable VoLTE on your device :

1.Swipe down from the top of the screen with two fingers

2.Tap the Settings icon

3.Tap Network & Internet

4.Tap Mobile Network

5.Tap the status switch beside VoLTE to toggle Voice Over LTE on and off

If still does not work, open ticket with PM Support and they might need to reset your account from their end

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Is something wrong with the network? call issues last 2 weeks

makhancora — Fri, 24 Mar 2023 13:49:52 GMT

1. Same problem on another phone with the same SIM

2. No outage

3. I've reset my phone 100s o itmes.

4. 3G, LTE, 5G, no difference

If this isnt fixed by next week I'm transferring to another service.

Re: Is something wrong with the network? call issues last 2 weeks

softech — Fri, 24 Mar 2023 13:59:57 GMT

@makhancora open ticket with PM support first. Once they get your ticket, they can likely refresh the account and resolve it quick.