topic Re: Plan and data in Get Support

Plan and data

MissMu — Wed, 22 Mar 2023 19:18:13 GMT

My plan was supposed to give me 15gb of data and instead it’s giving me 5gb and now the option to upgrade again. Please help

Re: Plan and data

dabr — Wed, 22 Mar 2023 18:37:26 GMT

@MissMu Try logging into your account using incognito/private mode as you're probably viewing older cached info on the account.

Re: Plan and data

katiieg12 — Wed, 22 Mar 2023 18:51:18 GMT

Try clearing your cache and history, re logging in, if not at the top of the page right hand side there is an inbox to emaip support ! Good luck.

Re: Plan and data

MissMu — Fri, 24 Mar 2023 03:16:51 GMT

No, when I selected the plan my phone was lagging and it registered the wrong one. Is there anyone to even contact to get help with this?

Re: Plan and data

computergeek541 — Fri, 24 Mar 2023 03:20:26 GMT

@MissMu wrote:
No, when I selected the plan my phone was lagging and it registered the wrong one. Is there anyone to even contact to get help with this?

What hairbag12 is trying to say is how the Self Serve account sometimes shows incorrect account information. Using incognito mode can sometimes correct that (though it will do nothing about slow speeds).