topic Long Distance in Get Support

Long Distance

diger — Sat, 25 Mar 2023 15:33:36 GMT

local calls work BUT Long distance does NOT please help

Re: Long Distance

hTideGnow — Thu, 23 Mar 2023 23:03:13 GMT

hi @diger did you put a 1 in front of the 10 digits number?

and your have Canada wide calling Plan? most plan should have that

Re: Long Distance

diger — Thu, 23 Mar 2023 23:22:11 GMT

Yes I used the 1 and I have Canada Wide and the simm works with a different phone

Re: Long Distance

hTideGnow — Thu, 23 Mar 2023 23:25:03 GMT

hi @diger

put it back to the original phone, does it work now?

If still not work, click Reset All Network, test again

Re: Long Distance

diger — Thu, 23 Mar 2023 23:55:23 GMT

Did all that Message comes Mobile Network Unavailable

Re: Long Distance

hTideGnow — Thu, 23 Mar 2023 23:59:07 GMT

Hi @diger it is weird, almost like a device problem as it works on another phone but just this one

submit a ticket with PM CS agent and see what they say

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437