topic Re: Addons in Get Support

Addons

Abdou91 — Tue, 04 Jan 2022 20:02:54 GMT

I selected a data plan , and i selected an addon for 200 min long distance and us ( i dont need more than 200 min fir 3 months !!

But when i try to make a call ! The automated system says you re not allowed to make calls !!!

Re: Addons

Scaredy — Tue, 16 Aug 2016 03:07:07 GMT

Unfortunately, you can't use the LD add-on to replace a talk plan. You need a talk plan first.

Re: Addons

NDesai — Tue, 16 Aug 2016 03:09:13 GMT

As stated above, talk in your plan is required to to use add-on.

Re: Addons

JaK — Tue, 16 Aug 2016 03:19:03 GMT

Hi @Abdou91;

If I understand correctly, you selected a data only plan and then bought a 200 min LD add on planning to make calls with that. Unfortunately, that won't work, the rules are that you need a base talk plan in order to use add on minutes. It's part of fine print bullet #5 on the Plans page " Long distance add-ons require a monthly talk feature on the rate plan."

Unfortunately you are not the first to have run into this, it's pretty common actually, see http://productioncommunity.publicmobile.ca/t5/Public-Lab/Should-block-buying-LD-add-on-if-not-on-a-talk-plan/idi-p/63350

In the past the moderators have sometimes been able to help out, @Shazia_K @Mary_M

Re: Addons

Abdou91 — Tue, 16 Aug 2016 03:12:29 GMT

But i paid 8 dollars for that ! Can they refund !

Re: Addons

NDesai — Tue, 16 Aug 2016 03:19:53 GMT

@Abdou91 wrote:
But i paid 8 dollars for that ! Can they refund !

Not sure. PM staff member will get in touch with you tomorrow and see what they can do.

@Shazia_K @Mary_M

Re: Addons

Abdou91 — Tue, 16 Aug 2016 03:22:43 GMT

Thanks

Re: Addons

Tino_M — Tue, 16 Aug 2016 03:54:04 GMT

Just as Jak has replied, you need to select a plan with local calls.