topic Re: US Talk Text Add-On Purchased in Error in Get Support

US Talk Text Add-On Purchased in Error

Petemacw — Thu, 23 Mar 2023 19:06:56 GMT

I'll probably have to eat this cost but is it possible to cancel an add-on you've purchased by accident? I bought a US Talk-Text add-on in error when what I wanted was a data add-on. oops.

Re: US Talk Text Add-On Purchased in Error

pmbc — Thu, 23 Mar 2023 19:08:32 GMT

@Petemacw If you just purchased it, it's worth asking CS Agent if they can credit it back to your PM account. Then use that to purchase the data addon.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: US Talk Text Add-On Purchased in Error

dabr — Thu, 23 Mar 2023 19:09:33 GMT

@Petemacw As long as there's no usage and done in error, then yes you should be able to ask for either a switch to the right add-on or an account credit and have the wrong add-on be removed.

Submit a ticket via chatbot to customer support here: https://www.publicmobile.ca/get-help

Re: US Talk Text Add-On Purchased in Error

maximum_gato — Thu, 23 Mar 2023 19:11:45 GMT

@Petemacw

Public mobile is pretty reasonable about "honest mistakes" with add on purchases. Explain your error and they will likely credit your account. You can then use the credit for a different add on purchase or to help pay for your next renewal. Follow @pmbc 's instructions on how to contact customer support.

Re: US Talk Text Add-On Purchased in Error

Petemacw — Thu, 23 Mar 2023 20:32:54 GMT

thanks for this. I took your advice and they gave me a credit.