topic Re: VoLTE in Get Support

VoLTE

mwandel — Wed, 22 Mar 2023 15:11:38 GMT

I just got this notification:

Public Mobile here! We've enabled VoLTE (Voice over Long-term Evolution) on our network.

To enjoy uninterrupted voice services while roaming in the U.S., a VoLTE capable device and a VoLTE enabled network are required.

Your current device does not support VoLTE. Visit https://www.publicmobile.ca/en/phone-section#phone-start to purchase a compatible device. VoLTE capability is called out under "Phone Details > Check out the specs".

Ah, OK, so it's only US roaming that's affected (right?), and it must be that infamous "Whitelist" issue, because my phone is a Moto G Play 2021, and it does have VoLTE and it is set to enabled. But just in theory, how would one get a carrier to recognize that?

Re: VoLTE

XionBunny — Wed, 22 Mar 2023 15:15:49 GMT

It seems like they are device filtering, but they have yet to confirm that officially, there is only a help article that lists the supported devices.

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: VoLTE

hycm53 — Wed, 22 Mar 2023 15:20:36 GMT

@mwandel https://www.telus.com/en/support/article/how-to-use-volte

Re: VoLTE

hycm53 — Wed, 22 Mar 2023 15:51:26 GMT

It looks like if the device is not compatible with VoLTE with PM , PM will send SMS to that device.

Re: VoLTE

will13am — Wed, 22 Mar 2023 16:40:52 GMT

@mwandel , one way to check on an android device is to dial *#*#4636#*#*, navigate to phone information, IMS service status. Alternatively for any device, make a call with WiFi turned off and see if the notification bar shows LTE or 3G.

Re: VoLTE

mwandel — Wed, 22 Mar 2023 16:45:55 GMT

It says "Data Network type: LTE" and "Voice network type: LTE". So I guess I'm good, right?

Re: VoLTE

dust2dust — Wed, 22 Mar 2023 16:50:28 GMT

Some dial codes do not work with all android phones. For some phones the IMS status will also show in settings, about, status information, sim card status. If not there then it's not enabled.

The app VoLTE Check can find the IMS setting as well.

Adding - not necessarily. Check those fields when you make a call.

Re: VoLTE

dabr — Wed, 22 Mar 2023 18:45:49 GMT

@mwandel Just got the same text from PM about VoLTE being enabled but my phone was incompatible which was also confirmed by checking on the Telus VoLTE compatibility test.

However, after restarting and making a couple of calls, notice the 4G symbol pop up on the phone which was not there before so I guess my phone is compatible. So the VoLTE compatibility list isn't really accurate..

Re: VoLTE

dust2dust — Wed, 22 Mar 2023 18:42:27 GMT

@dabr- So if it was not working and then was, did you do anything special? Like airplane mode? Restart? Power off and on?

I also just got that text. Um...yes it is.

Re: VoLTE

dabr — Wed, 22 Mar 2023 18:50:08 GMT

@dust2dust Yes, I tried both airplane mode toggle and then a restart. It seems like the restart did the trick.

edit: another thing, I'm quite sure Mobile Network State was disconnected (SIM status) before but it now shows connected.

Re: VoLTE

Mister_E — Wed, 22 Mar 2023 19:01:26 GMT

I received that same sms on two different devices - yet one clearly has VoLTE displayed in the status bar and the other has HD displayed. Both devices have VoLTE options in settings and enabled.

VoLTE is obviously working as calls placed are instantaneous, quality is noticeably clearer and the network stays on 4G/LTE (doesn't switch to 3G). It's been enabled on both these devices since last week (Toronto area).

I've got a third account/device that I have to confirm with - it's a Samsung A71, but the VoLTE options are missing from settings (my understanding is that VoLTE is enabled by default on the A71).

I don't think they're detecting VoLTE capable devices quite right.

Now bring on the WiFi calling and 5G...

Re: VoLTE

wetcoaster — Wed, 22 Mar 2023 18:55:40 GMT

@dabr wrote:
@mwandel So the VoLTE compatibility isn't really accurate..

Got the same text for my main line. Clearly my Umidigi Bison (Android 11) is compatible - I've been using it with VoLTE for a week, ever since that fancy symbol showed up on the status bar (I realise that not all phone don't have an indicator for VoLTE on their status bar... If my phone didn't it had likely been a while until I picked up on the fact that I have access to it).

This feels like an upsell and/or just another example of poor wording. My Umidigi phone is LTE capable. It's just not on that list of "supported phones" (= phones sold by theTelus group).

The big question is: Are only the phones on the list whitelisted for VoLTE roaming? Hopefully people with an unlisted device will report back after a trip across the border? Please and thank-you!

Re: VoLTE

wetcoaster — Wed, 22 Mar 2023 19:01:20 GMT

@Mister_E wrote:

I don't think they're detecting VoLTE capable devices quite right.

I'll have to check in tonight with my friend who just got a Pixel 6a from Best Buy. We talked about the PM VoLTE upgrade the other day, so I'm curious if they got/get the text too. While the phone is on the compatibility list, it's not a Telus branded device.

Re: VoLTE

Mister_E — Wed, 22 Mar 2023 19:59:16 GMT

Just confirmed on my third account/device (Samsung A71).

It DID NOT receive this SMS, and there isn't any indication of VoLTE being enabled on the Status bar, nor any options in its settings (as I previously indicated).

Voice network type indicates LTE in SIM status PRIOR to a call. However, the true test (calling and checking network status) shows the network switching from LTE to 4G in the status bar (and slower establishing a connection), but checking the SIM status, Voice network has switched to UMTS/HSPA+ - which is NOT VoLTE.

Some phone brands incorrectly classified HSPA+ as 4G (it's more like 3.5G, lol) as an upsell.

I'll have to dig into seeing whether or not I can enable VoLTE on this A71 (I've read that it can be enabled with a app) - just funny that it didn't receive the SMS and yet it definitely isn't currently using VoLTE.

Re: VoLTE

computergeek541 — Wed, 22 Mar 2023 20:11:55 GMT

@Mister_E wrote:
Just confirmed on my third account/device (Samsung A71).

It DID NOT receive this SMS, and there isn't any indication of VoLTE being enabled on the Status bar, nor any options in its settings (as I previously indicated).

Voice network type indicates LTE in SIM status PRIOR to a call. However, the true test (calling and checking network status) shows the network switching from LTE to 4G in the status bar (and slower establishing a connection), but checking the SIM status, Voice network has switched to UMTS/HSPA+ - which is NOT VoLTE.

Some phone brands incorrectly classified HSPA+ as 4G (it's more like 3.5G, lol) as an upsell.

I'll have to dig into seeing whether or not I can enable VoLTE on this A71 (I've read that it can be enabled with a app) - just funny that it didn't receive the SMS and yet it definitely isn't currently using VoLTE.

It's possible that VoLTE is enabled yet on this specific account. it's not being done all at once.

Re: VoLTE

Mister_E — Wed, 22 Mar 2023 21:49:17 GMT

@computergeek541 wrote:
It's possible that VoLTE is enabled yet on this specific account. it's not being done all at once.

Good point.

Ironically, the Telus IMEI check lists the A71 as compatible and my other (VoLTE working) device as incompatible..

Re: VoLTE

hTideGnow — Wed, 22 Mar 2023 22:02:13 GMT

Hi @Mister_E

so Moto G Play works but not A71?

it is true some model compayible on Telus might not be compatible on PM. I think someone has a iPhone 6S , confirmed VoLTE working with Telus but not here

Re: VoLTE

gpixel — Thu, 23 Mar 2023 01:24:29 GMT

@Mister_E

switch your umigidi sim into the a71 to confirm if volte works

Re: VoLTE

wetcoaster — Thu, 23 Mar 2023 03:54:53 GMT

@wetcoaster wrote:
@Mister_E wrote:

I don't think they're detecting VoLTE capable devices quite right.

I'll have to check in tonight with my friend who just got a Pixel 6a from Best Buy. We talked about the PM VoLTE upgrade the other day, so I'm curious if they got/get the text too. While the phone is on the compatibility list, it's not a Telus branded device.

Yep, confirmed.

The Pixel 6a is on the list in the VoLTE help article, yes?!

4 year old SIM, brand new 6a, "unlocked" (ie no carrier affiliation). According to the SMS my friend received this morning, Public Mobile thinks it's not VoLTE capable.

The phone uses VoLTE on the $25 plan ever since the PM SIM was first inserted last week.

Re: VoLTE

gpixel — Thu, 23 Mar 2023 04:46:07 GMT

@wetcoaster

it's most likely detecting your friends previous device before the pixel 6a