topic Re: /Ive been a customer for 4 years and today i couldn't access 611 to update payment. wont connect in Get Support

/Ive been a customer for 4 years and today i couldn't access 611 to update payment. wont connect

freeradikal — Thu, 23 Mar 2023 16:58:26 GMT

i thought i didn't set up online acct so i thought id set one up and pay through there but it doesnt send me the code or info to my email .. tried several times.. what is going on?

Re: /Ive been a customer for 4 years and today i couldn't access 611 to update payment. wont connect

softech — Thu, 23 Mar 2023 16:59:41 GMT

@freeradikal

Yes, It does not work for some of us

Try to use 1.855.4PUBLIC and then enter your phone number, it works just like *611 but you can call from any phone

Of course, you can also try accessing My Account directly

Re: /Ive been a customer for 4 years and today i couldn't access 611 to update payment. wont connect

Yummy — Thu, 23 Mar 2023 17:18:50 GMT

Call 1-855 number.

Reboot your phone (turn off, wait, turn on).

Pay through web site (use computer).

Nothing much you can do beside asking agent but I would not bother them with this issue. Nothing is perfect.

Set autopay.