topic Re: Phone Line in Get Support

Phone Line

Rahini — Thu, 23 Mar 2023 16:39:48 GMT

Phone line not working

Re: Phone Line

will13am — Thu, 23 Mar 2023 16:42:38 GMT

@Rahini , please provide more information so the community can provide focused suggestions. Is this a new activation, existing account? What features are not working?

Re: Phone Line

softech — Thu, 23 Mar 2023 16:42:59 GMT

@Rahini did you try login to My Account to check the account status? Please login using Incognito mode to confirm the correct account status.

Also, do you see your phone connected to PM network? Any error showing on the phone status bar on top?

is that just voice call not working? incoming ? outgoing?

how about text? how about data?

Check them and give us more info for us to help

Re: Phone Line

Rahini — Thu, 23 Mar 2023 16:44:43 GMT

Existing account. I can't receive incoming or outgoing calls or texts. Even *611 isn't working

Re: Phone Line

Rahini — Thu, 23 Mar 2023 16:47:30 GMT

I can't access my online account information. I true contracting pm about that years ago but didn't work. I see it connected to the network. No error on phone status bar

Re: Phone Line

softech — Thu, 23 Mar 2023 16:49:05 GMT

@Rahini there could be issue using *611

try to call 1.855.4PUBLIC from another phone, enter your phone number then. This is just like using *611 and it should work

And for the phone, power down for 5 mins, then power it up again and see if it works

Also, tell us what is your model and brand of the phone, could be related with VoLTE enablement

Re: Phone Line

Rahini — Thu, 23 Mar 2023 18:11:36 GMT

Yes, I just tried this on my other phone and it worked! I just needed to call the phone number. Thank you for providing that imformation!

Re: Phone Line

Martinbrown — Fri, 26 Jan 2024 15:29:43 GMT

My phone line is not working. My bill is paid