topic I cannot submit a ticket for a double charge in Get Support

I cannot submit a ticket for a double charge

mrose — Thu, 23 Mar 2023 12:13:44 GMT

I cannot submit a ticket for a double charge. When it comes to verifying my identity there is always an error and I never get sent a code by sms and I cannot log in. I've sent another ticket regarding this issue and I have yet to hear a response. How do I get in contact with someone so that the double charge is resolved?

Re: I cannot submit a ticket for a double charge

softech — Thu, 23 Mar 2023 12:15:02 GMT

@mrose you can either try to use the 4 digits PIN, if you remember, or you can just direct message to open ticket here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: I cannot submit a ticket for a double charge

HALIMACS — Thu, 23 Mar 2023 12:48:15 GMT

@mrose

can you tell us a little bit more about what you believe is a double charge?

it could be due to pending versus authorized charges on a payment card, which are being perceived as a double charge, or did you possibly do a plan change before the next regular renewal date?

It’s unlikely you have been charged double unless you have two separate services or accounts created.