topic Re: Plan not working in Get Support

Plan not working

Chekit10 — Wed, 22 Mar 2023 23:22:43 GMT

My phone should have renewed but it has not

Re: Plan not working

softech — Wed, 22 Mar 2023 23:24:49 GMT

@Chekit10 Yes, Pre-authorized payment could fail 😞

You can call *611 to manually renew if you have your 4 digits PIN

If not, login to My Account, click Reactivate my plan and follow the steps to make a manual payment to resume

Re: Plan not working

hairbag1 — Wed, 22 Mar 2023 23:25:01 GMT

@Chekit10

Re: Plan not working

maximum_gato — Wed, 22 Mar 2023 23:25:27 GMT

@Chekit10

You need to log into your self serve account and make a manual payment or call the 611/IVR system and pay with a voucher or with your 4 digit account pin number make a credit card payment.

More ways to pay offered in this thread....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

Re: Plan not working

hTideGnow — Wed, 22 Mar 2023 23:26:35 GMT

HI @Chekit10 so, you don't have service now?

Probably just an Autopay failure. It happens from time to time.

make a manual payment to restart the service. You can do so by accessing My Account or using *611 (but you need your 4 digits PIN with *611)