topic Old Bill Payment in Get Support

Old Bill Payment

sarahhhgiles09_ — Wed, 22 Mar 2023 19:59:56 GMT

Hello,

I am no longer a public mobile customer but I need access to see an old bill through my account, however my account cannot be accessed anymore. I cannot log in using my credentials, and "forget my password" does not send a new password to my email or phone number. It is as if my account was deleted completely.

Please let me know how to proceed.

Re: Old Bill Payment

dust2dust — Wed, 22 Mar 2023 20:02:25 GMT

If you ported out or didn't pay for 120 days then the account is dead.

You would need to ask support for any old information

Old Bill Payment

maximum_gato — Wed, 22 Mar 2023 21:45:36 GMT

@sarahhhgiles09_

Once you port out or go 90 days without paid service your account is automatically canceled and deactivated. You can request an invoice from customer support. Send a private message to customer support with the following details:

Name and address that was on your account.
Your phone #, email and 4 digit acct. PIN #.

To send a private message click below....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437