topic Re: Unable to log in in Get Support

Unable to log in

ericembacher — Fri, 22 Sep 2023 13:26:03 GMT

I'm unable to log in to me account anymore (password and/or email address rejected). Resetting password also does not work. Requested a security code to both email address and phone number and it is never sent (did not end up in junk folder either).

Re: Unable to log in

hTideGnow — Wed, 22 Mar 2023 19:45:37 GMT

Hi @ericembacher when was the last time you paid for the service? when was the last time you can use the service? The phone shows connected?

Try submit ticket with PM CS agent

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to log in

ericembacher — Wed, 22 Mar 2023 19:52:58 GMT

My last payment was processed just a couple days ago. I have submitted a ticket, thanks.

Re: Unable to log in

hTideGnow — Wed, 22 Mar 2023 19:54:21 GMT

Hi @ericembacher you didn't make any chargeback on any PM charges with your credit card? if you didn't do it, PM should be able to help

Re: Unable to log in

ericembacher — Wed, 22 Mar 2023 19:55:49 GMT

No...payment went through, no chargeback.

Re: Unable to log in

hTideGnow — Wed, 22 Mar 2023 19:58:47 GMT

Hi @ericembacher then should be good. You can try turn off the phone for 5 mins and test according to PM help post earlier

Re: Unable to log in

Lazy_Buddy_HGR — Fri, 22 Sep 2023 13:16:50 GMT

I am having the same issue I cannot believe this! I had to reset the password although I know it was right... I ended up going thru text (phone then web) to reset it, because validating my email did nothing.