topic Re: Payment extra for PST even though I'm residing in Edmonton, Alberta where there is no PST in Get Support

Payment extra for PST even though I'm residing in Edmonton, Alberta where there is no PST

Sabiha123 — Wed, 22 Mar 2023 17:10:50 GMT

I'm in AB (Mountain time zone) last 2 years and just noticed I'm paying PST too. When I bought this phone, I was in BC(Pacific time zone), which is changed in my account. How can I get back my credit?

Also, I paid my monthly payment and my account shows active, but my phone was not active

Re: Payment extra for PST even though I'm residing in Edmonton, Alberta where there is no PST

Meow — Wed, 22 Mar 2023 17:12:35 GMT

Tax is applied based on your Phone Number not address you provided.

What area code is your number?

Re: Payment extra for PST even though I'm residing in Edmonton, Alberta where there is no PST

BKNS27 — Wed, 22 Mar 2023 17:35:42 GMT

@Sabiha123

The taxes in your account is related to the area code on your account. You need to change to an Alberta area code for no taxes.

PM is a prepaid service so unfortunately there are no refunds.

BTW, please note that you can’t just change the area code and keep the last 7 digit of your number.

You can only pick what is available on your account in your Profile section.

Re: Payment extra for PST even though I'm residing in Edmonton, Alberta where there is no PST

softech — Wed, 22 Mar 2023 17:13:42 GMT

@Sabiha123

your phone number is a BC number?

PM charges tax based on the location of the phone number, not your home location

so, unless you change your number to an AB number with AB area code, you will be paying PST

Re: Payment extra for PST even though I'm residing in Edmonton, Alberta where there is no PST

wetcoaster — Wed, 22 Mar 2023 17:23:50 GMT

Adding to the above:

The only way to avoid paying PST on your BC number is buying vouchers at physical stores (Shoppers, London Drugs etc) in Alberta.

PST is applied at Point of Sale, so the AB store will just add GST on vouchers.

If payments are charged automatically to your credit card from your account the Point of Sale is the province your area is located at. So you'll pay BCPST and GST.

Re: Payment extra for PST even though I'm residing in Edmonton, Alberta where there is no PST

Yummy — Wed, 22 Mar 2023 17:31:04 GMT

@Sabiha123 wrote:
How can I get back my credit?

PM will not refund you any money particularly not applicable tax if your number is in province charging HST (PST+GST).BUT you reside in other province.

Re: Payment extra for PST even though I'm residing in Edmonton, Alberta where there is no PST

hTideGnow — Wed, 22 Mar 2023 17:38:09 GMT

HI @Sabiha123 you cannot get back the charged they charged you PST. it is not a problem with PM, they just charge you based on the phone number

However, for ongoing, you can by voucher and then load voucher as a payment method. When you buy voucher in Alberta, they won't charge you PST

Re: Payment extra for PST even though I'm residing in Edmonton, Alberta where there is no PST

pmbc — Wed, 22 Mar 2023 18:00:30 GMT

@wetcoaster wrote:
Adding to the above:

The only way to avoid paying PST on your BC number is buying vouchers at physical stores (Shoppers, London Drugs etc) in Alberta.

PST is applied at Point of Sale, so the AB store will just add GST on vouchers.
If payments are charged automatically to your credit card from your account the Point of Sale is the province your area is located at. So you'll pay BCPST and GST.

Do vendors charge PST/GST/HST for these PM vouchers in prov's beside AB? They're not treated like gift cards?

Re: Payment extra for PST even though I'm residing in Edmonton, Alberta where there is no PST

hTideGnow — Wed, 22 Mar 2023 18:01:43 GMT

HI @pmbc

no voucher are not GC, shops will add appropriate tax on top

Re: Payment extra for PST even though I'm residing in Edmonton, Alberta where there is no PST

Sabiha123 — Wed, 22 Mar 2023 18:50:34 GMT

778

Re: Payment extra for PST even though I'm residing in Edmonton, Alberta where there is no PST

Sabiha123 — Wed, 22 Mar 2023 18:58:27 GMT

Why my phone is not getting service network even though it shows active in my account when I paid the monthly charge?

Re: Payment extra for PST even though I'm residing in Edmonton, Alberta where there is no PST

BKNS27 — Wed, 22 Mar 2023 19:06:02 GMT

@Sabiha123

Try rebooting your phone by powering off the phone then power back on.
Also check to see if there is an outage in your area:

https://istheservicedowncanada.com/status/telus/map

Re: Payment extra for PST even though I'm residing in Edmonton, Alberta where there is no PST

computergeek541 — Wed, 22 Mar 2023 19:15:01 GMT

@Sabiha123 wrote:
778

Unfotunatley, this means that the higher tax than you expected is being charged at the correct amount.

Re: Payment extra for PST even though I'm residing in Edmonton, Alberta where there is no PST

BKNS27 — Wed, 22 Mar 2023 19:18:37 GMT

@Sabiha123

You need to pick a new number with area code 825, 587, 780 or 403 for tax free on your bill.

But for the small amount for taxes…is it worth changing?

Re: Payment extra for PST even though I'm residing in Edmonton, Alberta where there is no PST

dust2dust — Wed, 22 Mar 2023 19:19:04 GMT

778 is a BC area code which means it's subject to BC taxes when you pay using autopay or use the registered credit card to buy add-ons.

The voucher idea is a great workaround. In fact that would work for everyone if they know someone in AB that could buy the voucher and give you the code.

Re: Payment extra for PST even though I'm residing in Edmonton, Alberta where there is no PST

hTideGnow — Wed, 22 Mar 2023 19:27:02 GMT

Hi @Sabiha123 are you in city or rural area? could be a network problem where you are. Reboot phone and try it in different area and you should see it connects again