topic Re: Cancel authorization of payment from credit card in Get Support

Cancel authorization of payment from credit card

LeiShen — Wed, 22 Mar 2023 17:10:44 GMT

I am not using the service of Public Mobile now, so I want to cancel the authorization(for Public Mobile) of payment from my credit card, but I cannot login to Public Mobile now, and there isn't a people to talk with, how should I do?

I should get return of half month fee as well.

Re: Cancel authorization of payment from credit card

softech — Wed, 22 Mar 2023 17:12:17 GMT

@LeiShen you can use *611 to disable Autopay if you have the 4 digits pin

If not, you will have to get the access back to My Account

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Cancel authorization of payment from credit card

pmbc — Wed, 22 Mar 2023 17:15:40 GMT

@LeiShen PM is s prepaid service so I'm afraid they won't refund any portion of the payment that you've made. Follow @softech suggestions below and you should be good.

Re: Cancel authorization of payment from credit card

Yummy — Wed, 22 Mar 2023 17:27:36 GMT

PM does Not refund unused portion if you switch companies or decide not to use PM services anymore.

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Cancel authorization of payment from credit card

hTideGnow — Wed, 22 Mar 2023 17:30:07 GMT

HI @LeiShen sorry, PM is prepaid and won't provide refund. Afterall, you need to take care of your account. No way for PM to know you paying but not using

Re: Cancel authorization of payment from credit card

dust2dust — Wed, 22 Mar 2023 17:30:36 GMT

There are no partial refunds here.

Another method is to dial 1-855-4pu-blic and get your renewal date. Then on the evening before that day, log in to your credit card and pause it. Then the next day unpause it. That will stop the payment from happening and put your account into suspension and then 90 days later it will fully deactivate.