topic Re: Number porting in Get Support

Number porting

artysi — Wed, 22 Mar 2023 16:18:04 GMT

My number was supposed to have been ported within 30 mins. Its 10hrs later and still not ported. I use my phone for business so none of my clients can get hold of me.

Re: Number porting

Jlund — Wed, 22 Mar 2023 16:19:56 GMT

Did reply yes to the text within 90 minutes with your old sim card still installed?

Re: Number porting

dust2dust — Wed, 22 Mar 2023 16:19:58 GMT

Did you get and reply to the confirmation text on the old sim?

Re: Number porting

artysi — Wed, 22 Mar 2023 16:21:07 GMT

Yes.

Re: Number porting

dust2dust — Wed, 22 Mar 2023 16:22:32 GMT

Is your old account still active and working? Was it active at the time of porting? Was it close to expiring?

Re: Number porting

artysi — Wed, 22 Mar 2023 16:23:16 GMT

It was active and working

Re: Number porting

artysi — Wed, 22 Mar 2023 16:28:13 GMT

yes.

Re: Number porting

BKNS27 — Wed, 22 Mar 2023 17:19:18 GMT

@artysi

Are you porting out of PM? It shows that you are on this Community since December 3/21.

If you are porting out then you need to contact the new carrier.