topic Reset Problem in Get Support

Reset Problem

SilviaCA66 — Wed, 22 Mar 2023 15:03:23 GMT

I have tried resetting my password numerous times on my PC and Cell but I get through the validation process but after entering the New Password it gives me a message.

There was an error resetting your password. Please try again later

This message has been coming up for 2 days now. My account billing information needs to be updated and it goes through at midnight. I will be left without access if that doesn't get changed.

The system also for some reason does not send the 6 digit code when I request it reset through email.

Re: Reset Problem

softech — Wed, 22 Mar 2023 15:05:10 GMT

@SilviaCA66 can you try to reset password on Incognito mode (or Private mode on Safari)

if nothing works, I guess PM support will be your friend, please engage them via Chatbot

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Reset Problem

BKNS27 — Wed, 22 Mar 2023 15:26:04 GMT

@SilviaCA66

Also try clearing the cache on your browser before trying to login.