topic Re: still didn't get SIM !!! in Get Support

still didn't get SIM !!!

5501mom — Wed, 22 Mar 2023 14:01:02 GMT

Hello

I contacted you because I didn't receive it after more than a month of purchasing the SIM, and you promised to send it again 2 weeks ago, but I still haven't received it.

when can I get it? It's ridiculous that it hasn't come for over six weeks.

I hope you could answer me quickly....

Re: still didn't get SIM !!!

softech — Wed, 22 Mar 2023 14:07:13 GMT

@5501mom Yes, sim card send can take 5 days to 3 weeks, but not a month

But it is sent via Canada Post, it could be lost in the mail 😞

open ticket with PM support and have them to confirm or re-send or reimburse you the cost if you buy from a store in person

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: still didn't get SIM !!!

Meow — Wed, 22 Mar 2023 14:43:28 GMT

Some customers experience longer than 10 business days for SIM delivery. I would suggest wait a week or so and then contact agent for assistance.

Re: still didn't get SIM !!!

5501mom — Wed, 22 Mar 2023 14:48:22 GMT

but it's not only 2 weeks.

I didn't receive it after more than a month of purchasing my first SIM, so I contacted you 2 weeks ago, and you sent it again, but I still haven't received it.

it's nonsense..