topic Re: Phone not working for calling in Get Support

Phone not working for calling

Candia — Wed, 22 Mar 2023 14:01:58 GMT

My phone worked this morning and now it will not accept or allow calling.
I’ve done everything suggested and nothing. I need my phone for my job so need to resolve immediately.

Re: Phone not working for calling

will13am — Wed, 22 Mar 2023 14:06:56 GMT

@Candia , I wonder if there remains some sticky issues related to the VoLTE rollout. If you have tried various troubleshooting techniques discussed in community threads and have no success, then I suggest you use the chatbot link to initiate a support ticket and have the problem looked into by a CSA. I assume data and SMS work, just problems with calling?

Re: Phone not working for calling

softech — Wed, 22 Mar 2023 14:08:49 GMT

@Candia is data working or just voice call?

if even data is not working, is today the renewal day?

but if just voice, maybe it is just VoLTE issue as what suggested by @will13am . Try to power down the phone and wait 5 mins before you power up and try again

let us know how it goes

Re: Phone not working for calling

Meow — Wed, 22 Mar 2023 14:42:14 GMT

Did you try restarting your phone? Turn off, wait, turn on?

I assume your account is active? How many bars do you see on your phone? SMS works? Can you receive calls?

Re: Phone not working for calling

Oni2 — Wed, 22 Mar 2023 16:11:19 GMT

I tried that twice for 2 hours but my phone still isn’t working

Re: Phone not working for calling

Anonymous — Sat, 25 Mar 2023 21:40:27 GMT

Same thing happened to me around the same time. Restarting phone made no difference. Toggling Airplane Mode on and then off surprisingly fixed the problem for me. Hope you got yours working.

Re: Phone not working for calling

Luddite — Sat, 01 Apr 2023 19:21:28 GMT

@Candia Hopefully resolved. Some thoughts you can consider: https://productioncommunity.publicmobile.ca/t5/Get-Support/100-SERVICE/m-p/183753#M33693