topic Re: Help in Get Support

Help

Tonypmontague — Wed, 22 Mar 2023 12:31:22 GMT

How do I talk to an agent?

Re: Help

Lieux — Wed, 22 Mar 2023 12:38:17 GMT

@Tonypmontague Why do you want to talk to an agent? Usually it’s faster to ask here your question.

Re: Help

BKNS27 — Wed, 22 Mar 2023 15:12:08 GMT

@Tonypmontague

PM is an online service so communication is done through chat (on SIMon Chatbot bottom of page) or private messaging (envelope icon above) but we can help for a faster solution if you can explain your issue.

Re: Help

HALIMACS — Wed, 22 Mar 2023 22:41:16 GMT

@Tonypmontague

If your inquiry is account-related, and you'd rather deal with Public Mobile staff directly, here's how to contact a Customer Support Agent.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.