topic Re: Transfer in Get Support

Transfer

Roofie2018 — Sat, 25 Mar 2023 15:36:06 GMT

I am trying to get my IME number but when I press #06# it says error.. why?

Re: Transfer

softech — Wed, 22 Mar 2023 12:06:36 GMT

@Roofie2018 are you transferring into PM or out?

it is best to use account number as porting info instead of IMEI, less chance of error

To get your IMEI, chexk the phone About screen or check the box it came with of you still have it

Re: Transfer

Roofie2018 — Wed, 22 Mar 2023 12:13:41 GMT

My account number will not work. I put it in when transferring.

Re: Transfer

Lieux — Wed, 22 Mar 2023 12:14:39 GMT

@Roofie2018 For the IMEI it’s *#06# but check what Softec explained.

Re: Transfer

Roofie2018 — Wed, 22 Mar 2023 12:14:41 GMT

I am leaving public mobile and going with another company. And I want to transfer number

Re: Transfer

Roofie2018 — Wed, 22 Mar 2023 12:15:27 GMT

It will not work I tried that and error comes up

Re: Transfer

Lieux — Wed, 22 Mar 2023 12:16:58 GMT

@Roofie2018 It’s better to use your account number. Check in your self serve page.

Re: Transfer

Roofie2018 — Wed, 22 Mar 2023 12:17:56 GMT

I have my account number from my page but it will not work with the transfer

Re: Transfer

Lieux — Wed, 22 Mar 2023 12:19:39 GMT

@Roofie2018 Check underneath the battery of your device??

Re: Transfer

softech — Wed, 22 Mar 2023 12:20:13 GMT

@Roofie2018 which provider? usually they only need Account number

can you get the IMEI from your phone's about screen? what phone you have?

Re: Transfer

Lieux — Wed, 22 Mar 2023 12:21:42 GMT

On Android, go to Settings > About > IMEI to see the IMEI number. Tap Status and scroll down to see the IMEI information. On an iPhone, tap Settings > General > About and scroll down to IMEI

Re: Transfer

Roofie2018 — Wed, 22 Mar 2023 12:30:49 GMT

Yes i have the IMEI number but when I go in to transfer the number will not work with Koodo. The number is invalid

Re: Transfer

Roofie2018 — Wed, 22 Mar 2023 12:31:10 GMT

Koodo

Re: Transfer

Lieux — Wed, 22 Mar 2023 12:37:07 GMT

Koodo Public mobile and Telus are the same company. So call Koodo and ask them that you want to port your public mobile number to their company. Keep your public mobile sim in your phone. You will need to answer a text to approve the transfer.

Re: Transfer

softech — Wed, 22 Mar 2023 12:53:15 GMT

@Roofie2018 wrote:
Yes i have the IMEI number but when I go in to transfer the number will not work with Koodo. The number is invalid

@Roofie2018 Yes, IMEI is not a reliable info for porting. I am surprise you said the Account number gave you trouble too.

Is your PM account currently active?

But you are lucky, as @Lieux said, call Koodo and they can just move you from PM to Koodo, we are one big happy family afterall 🙂