topic Re: Sim swap in Get Support

Sim swap

Trishp11 — Tue, 21 Mar 2023 22:16:08 GMT

My sim card is broke , I have another old sim card here , am I able to swap them? If not how so I order a new one ? Thanks

softech — Tue, 21 Mar 2023 22:37:30 GMT

@Trishp11 if the old sim card was used before, activated before, then NO. All Sim are one time use.

Please get a new sim card from local Telus or Koodo store or get it from Amazon:

Please note if you order the sim from PM online, it could take long to deliver, as many as 3 weeks

Yummy — Tue, 21 Mar 2023 23:19:16 GMT

It should be easy:

BKNS27 — Wed, 22 Mar 2023 00:27:10 GMT

What symptoms for your existing SIM makes you think it is broken? Is the copper contacts damaged or the SIM is cracked?