topic Re: Create an acount in Get Support

Create an acount

Marie1956 — Tue, 21 Mar 2023 19:29:44 GMT

Hi ! So i never registered to the self service and they say i need assistance to create one

Re: Create an acount

softech — Tue, 21 Mar 2023 19:28:53 GMT

@Marie1956 did you activate in store?

If you activated online, you should have a My Acocunt login created, using an email

But if you activated in store, then true, you might not have one created

But either way, open ticket with PM support using "Forgot Password" ticket type and they will sort it out for you

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Create an acount

pmbc — Tue, 21 Mar 2023 19:29:20 GMT

@Marie1956 Are you currently a PM customer? If so you may want to contact CS about how to create an self serve account when you're already a customer. This may happen if you happened to sign up with PM at a retail store like Walmart and they set up the account for you but never passed along the credentials to you.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Create an acount

computergeek541 — Tue, 21 Mar 2023 19:29:27 GMT

@Marie1956 wrote:
Hi ! So i never registered to the self service and they say i need assistance to create one

I'm going to assume that you activated at a store about a year (or more) ago. If that's what happened, you will need to open a ticket to ask a customer support agent to create the Self Serve account. Please use the chatbot to open that ticket. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Create an acount

hTideGnow — Tue, 21 Mar 2023 19:31:17 GMT

HI @Marie1956 When you are at My Account, there is a Register Now button on the right, just click that to submit a ticket with CS agent, they will help

Re: Create an acount

computergeek541 — Tue, 21 Mar 2023 20:09:11 GMT

unnecessary repetition