topic Re: Change plan upon renewal date in Get Support

Change plan upon renewal date

becm66 — Tue, 21 Mar 2023 13:31:48 GMT

I tried this option last month. Saved the changes and it never changed. Im trying again this month. How can i check to make sure it will actually happen?

Re: Change plan upon renewal date

softech — Tue, 21 Mar 2023 13:34:58 GMT

@becm66 you sure it didn't change? maybe it is just a cache issue and you are not reading the updated info

Please login to My Account again using Incognito mode. Confirm which plan showing as your current plan.

If still the old plan, you can schedule a plan change using Change plan on renewal date option

Then logoff. Wait 5 mins and log back on using Incognito mode again. Go to the Change plan page and you should see it showing you have a scheduled plan change.

Again, using Incognito mode to login is the key. Some browsers call it Private mode or InPrivate mode

Re: Change plan upon renewal date

Handy1 — Tue, 21 Mar 2023 13:41:18 GMT

@becm66 Do this first

simply try refreshing the page when logged in

For most up to date account info

Re: Change plan upon renewal date

Yummy — Tue, 21 Mar 2023 15:47:06 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Confirm it really did not change.

If not, use computer and schedule again.

Re: Change plan upon renewal date

pmbc — Tue, 21 Mar 2023 16:17:03 GMT

@becm66 Along with the suggestions below you could have CS Agent confirm they see the same thing as you see on your account. Explain it didn't change last month and you just want to confirm they see the plan will change for the next period.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent