topic Re: Activate plan but not working in Get Support

Activate plan but not working

xould — Tue, 04 Jan 2022 20:02:43 GMT

Hi . I paid for the current plan 4gb 52$ today. But my lte service is not worked. When I can use the data?

Activate plan but not working

xould — Thu, 30 Nov 2017 20:48:58 GMT

Hi . I paid for the current plan 4gb 52$ today. But my lte service is not worked. When I can use the data?

Re: Activate plan but not working

Mana — Thu, 30 Nov 2017 20:47:10 GMT

@xould sorry to hear about your trouble.

Please send a private message to @CS_Agent and they will be able to fix the issue for you.

In your message to them, please include:

- explanation of your issue
- your account number
- your phone number.

Re: Activate plan but not working

NDesai — Thu, 30 Nov 2017 20:52:36 GMT

@xould I have removed one of the three screenshot you posted as it included your account info. Please be careful next time as this is a public community.

Did you recently signed up or your plan was renewed today? There is bug with the 3G data pln where your data doesn't reset when renewed. Anways, you will have to get in touch with the mod as mentioned above.

Re: Activate plan but not working

xould — Thu, 30 Nov 2017 20:57:41 GMT

What is the amount due mean

Re: Activate plan but not working

NDesai — Thu, 30 Nov 2017 21:02:53 GMT

@xouldwrote:
What is the amount due mean

It is the total plan price (does not include rewards) due before the next renewal on Dec 29th.

Re: Activate plan but not working

closng — Thu, 30 Nov 2017 22:20:44 GMT

@NDesai wrote:
@xouldwrote:
What is the amount due mean
It is the total plan price (does not include rewards) due before the next renewal on Dec 29th.

To add to @NDesai, the amount is before taxes as well.