topic Re: $2 Pre Authorized payment reward. in Get Support

$2 Pre Authorized payment reward.

Annlau — Tue, 21 Mar 2023 02:18:13 GMT

I did not receive my $2 Pre Authorized payment reward, also my son' account as well.

Re: $2 Pre Authorized payment reward.

NDesai — Tue, 21 Mar 2023 02:23:12 GMT

@Annlau Are you on the old Rewards program or the new Points system? Please check your rewards history here: https://www.publicmobile.ca/myrewards
It should show your current rewards if you were eligible to receive.

Re: $2 Pre Authorized payment reward.

hairbag1 — Tue, 21 Mar 2023 02:37:00 GMT

@Annlau

are you and son on old Rewards program or the newer Points program ? If you activated your accounts after January of 2022...you're getting Points rather than Rewards.

Here's some light reading to help you understand the PM Points program...

https://www.publicmobile.ca/en/bc/get-help/articles/reward-rules

Re: $2 Pre Authorized payment reward.

dust2dust — Tue, 21 Mar 2023 02:38:21 GMT

Did you recently sign up? Did you get a welcome email? Did it say something about a $2 autopay reward? Then it is my firm belief that you should get that $2...once. There used to be an initial autopay reward upon sign up. Now with the points that's no longer. But if you got an email saying you would get it then darn it all you're entitled to it...because they said you would.

Re: $2 Pre Authorized payment reward.

BKNS27 — Tue, 21 Mar 2023 02:42:59 GMT

@Annlau

If you and your son activated your SIM after January 25/23 the you are on the Points system.

If you activated the SIM before January 25/23 then you are on the old Rewards system and will receive the $2 credit for using AutoPay. As long as you didn’t switch (voluntarily) from the old Rewards system to the Points system.

Re: $2 Pre Authorized payment reward.

DennyCrane — Tue, 21 Mar 2023 04:43:33 GMT

Did you recently switch from Rewards to Points?

Re: $2 Pre Authorized payment reward.

Patchio — Tue, 21 Mar 2023 05:19:49 GMT

@dust2dust
PM has continued to send out emails that mention the $2 auto-pay discount in the Subject field nine months after the introduction of the Public Points program (on January 25, 2022).

If the people in charge can’t bother to spend 30 seconds of their time editing the Subject field to remove all mentions of the $2 auto-pay discount, then I can see why customers continue to mistakenly believe that the auto-pay discount is still available.

Re: $2 Pre Authorized payment reward.

dust2dust — Tue, 21 Mar 2023 05:26:24 GMT

@Patchio- Yup, which is why I say they're entitled to at least one $2. But indeed the message says every 30 days. But as we know that's not happening. It's totally false advertising though. Maybe the company should even credit customers $24 for one year for a false advertising penalty.

Re: $2 Pre Authorized payment reward.

softech — Tue, 21 Mar 2023 10:31:42 GMT

@Annlau new accounts activated since Jan 2022 will be getting the new Public Points instead of the $2 Autopay discount.

You earn 5% for all spending with Public Mobile. Collect to 15 points and you can redeem for $15 bill credit.

Check My Rewards site (https://www.publicmobile.ca/myrewards) and you should see points showing there and how much points earned so far

Re: $2 Pre Authorized payment reward.

rceccato — Tue, 21 Mar 2023 12:56:10 GMT

I agree here, my kids get the discount and they signed up last year and 2 years ago. However, I just signed up and I am not getting the 2.00 credit. I even went into the chatbot option and it told me that I should be getting 2 dollars off, and it is not happening.

The company needs to meet its obligations and give us the offer.

Re: $2 Pre Authorized payment reward.

rceccato — Tue, 21 Mar 2023 12:57:15 GMT

I did not get a choice when I signed up, I was put only onto points and nothing else was offered.
Very disappointing that this is happening.

Re: $2 Pre Authorized payment reward.

softech — Tue, 21 Mar 2023 12:59:43 GMT

@rceccato wrote:
I did not get a choice when I signed up, I was put only onto points and nothing else was offered.
Very disappointing that this is happening.

hi @rceccato if you joined after Jan 25, 2022, you will be on the new Public Points rewards

https://productioncommunity.publicmobile.ca/t5/Announcements/Introducing-Public-Points-Rewards/td-p/778425

In this new system, there is no more $2 Autopay discount. However, you will be earning 5% for all spending you have on PM. Collect to 15 points and you can redeem for $15 bill credit

Re: $2 Pre Authorized payment reward.

esjliv — Tue, 21 Mar 2023 13:04:40 GMT

@rceccato wrote:
I agree here, my kids get the discount and they signed up last year and 2 years ago. However, I just signed up and I am not getting the 2.00 credit. I even went into the chatbot option and it told me that I should be getting 2 dollars off, and it is not happening.
The company needs to meet its obligations and give us the offer.

@rceccato - take this screenshot and submit a ticket to customer support and say "SIMon says I should get this, so give it to me please". Ask nicely of course ;).