topic promotional text messages in Get Support

promotional text messages

llibrarian — Mon, 20 Mar 2023 20:19:44 GMT

I am trying to contact a moderator to resume receiving promotional text messages and find that I need some direction. Any assistance would be appreciated.

Re: promotional text messages

softech — Mon, 20 Mar 2023 20:24:58 GMT

@llibrarian can you find the text? you can type RESUME to start again

or you can open ticket with PM support and have them to put you back to the promo list

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: promotional text messages

esjliv — Mon, 20 Mar 2023 20:25:47 GMT

@llibrarian - you may be able to unblock 611 or the short codes from your device. If not, ask CSA to add you back in.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

edit, typo

Re: promotional text messages

dabr — Mon, 20 Mar 2023 20:26:08 GMT

@llibrarian Contact support via chatbot and ask them to put you back on the mailing list for new promos. Here's a link to chatbot: https://www.publicmobile.ca/get-help

You could also try to SUBSCRIBE to the relevant short codes like 5169 or 4911?