topic My phone isn’t working in Get Support

My phone isn’t working

Amyshen — Mon, 20 Mar 2023 04:14:57 GMT

Account says active but won’t use any data so when out of wifi nothing will go through.

Re: My phone isn’t working

computergeek541 — Mon, 20 Mar 2023 04:14:42 GMT

@Amyshen wrote:
Account says active but won’t use any data so when out of wifi nothing will go through.

There's a possibilty that you could be out of data. If you dial 611 and use the option that says something about checking add-on usage, how much data does it say is reamining on your account?

Re: My phone isn’t working

BKNS27 — Mon, 20 Mar 2023 04:30:00 GMT

@Amyshen

Refresh your account page and what does the Usage Data indicate?

You can wait until your renewal top up or purchase additional data Add-on.

Re: My phone isn’t working

HALIMACS — Mon, 20 Mar 2023 10:30:10 GMT

@Amyshen

Do other services work?

Calls? Texting?

Re: My phone isn’t working

esjliv — Mon, 20 Mar 2023 12:05:04 GMT

@Amyshen - If after you refresh (see screenshot below) your My Account account (or check 611) and you still show data remaining, check if your phone have a data limiter set on it? If so, check the settings and adjust it or turn it off.

Otherwise, what other troubleshooting have you tried?

Try 1 or more of the below:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
move your sim card to another phone to see if data works