topic Re: Reset password in Get Support

Reset password

Domgodess — Sun, 19 Mar 2023 23:23:40 GMT

Hello... I am having problems signing into my Self-Serve account. This seems to be an ongoing problem with my account as I can see from the message history. I have tried to reset the password a number of times but keep getting a message telling me that it could not be changed at this time. This is after I have green check marks indicating all the fields are filled in correctly. Could you please assist me?

Re: Reset password

hTideGnow — Sun, 19 Mar 2023 23:24:52 GMT

hi @Domgodess you ever try to use Incognito/Private/Secret browser mode?

if you tried and still not working, please submit ticket with PM CS agent

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reset password

Meow — Sun, 19 Mar 2023 23:29:04 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.