topic Re: Payment in Get Support

Payment

Andy15 — Mon, 20 Mar 2023 00:35:28 GMT

Why am I unable to access *611

Re: Payment

will13am — Sun, 19 Mar 2023 21:54:05 GMT

@Andy15 , check the status of the connection to the network on your phone. If your phone is able to detect the SIM card and is connecting, then 611 should be available.

Re: Payment

pmbc — Sun, 19 Mar 2023 21:54:38 GMT

Try again. I had trouble with 611 and had to try 2 or 3 times in the past. Alternately you can call 1.855.4PUBLIC from another phone.

Re: Payment

hTideGnow — Sun, 19 Mar 2023 21:57:56 GMT

Hi @Andy15 when did you last pay your bill? more than 90 days or just last month?

If you call 1-855-4PUBLIC, then enter your phone number, what the recording says after? Can you pay then?

Re: Payment

BKNS27 — Sun, 19 Mar 2023 22:18:20 GMT

@Andy15

Try powering off your phone, reseat the SIM, power on the phone back on and try dialing 611.