topic Can't call specific number in Get Support

Can't call specific number

white_rabbit84 — Sun, 19 Mar 2023 20:46:22 GMT

Hi guys, I activated a friend of mines phone to public mobile last week. He switched his number From Bell.

Now when caller A tried to call the new added account all that happens is he get the 1UT1 message of the caller is unavailable. He is sitting about 5 feet from phone B (newly added number)

Phone A/B can text back and forth without problem, and phone B can call phone A. However phone A CANNOT call phone B. It's strange and I can not figure it out.

Anyone know what what be the problem?

Re: Can't call specific number

white_rabbit84 — Sun, 19 Mar 2023 20:47:27 GMT

Just after some messing around Phone B cannot receive land line calls eithers

Re: Can't call specific number

pmbc — Sun, 19 Mar 2023 20:52:44 GMT

@white_rabbit84 It sounds like an incomplete port. Did your friend leave the Bell SIM in and receive a text msg to allow the port? Have you done a reboot of the phone? If so, I think you'll need to contact CS Agent and get them to investigate the port.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Can't call specific number

white_rabbit84 — Sun, 19 Mar 2023 21:12:58 GMT

Thanks, that makes sense. I have put in a ticket to the mods to look into it