topic Re: account in Get Support

account

Ederosenroll1 — Sun, 19 Mar 2023 20:03:39 GMT

I’m trying to add my phone number. Going around in circles. Can’t verify my account. Resetting password. Still doesn’t work. Help.

Re: account

hairbag1 — Sun, 19 Mar 2023 20:15:42 GMT

@Ederosenroll1

do you mean you're trying to port a number from your old provider ??

added info..

https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

Re: account

softech — Sun, 19 Mar 2023 20:17:06 GMT

@Ederosenroll1 do you want to access My Account or add phone number?

sounds like you have trouble accessing my account. Since reset password does not work, maybe you need PM support assistance to reset password or find out the email you used?

please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: account

BKNS27 — Sun, 19 Mar 2023 20:46:12 GMT

@Ederosenroll1

It sounds like a weak wifi signal but first try clearing the cache and go incognito on a laptop or desktop before activating your network SIM.

Remember to keep your old SIM in the phone if you are porting your old number over to PM. You will be required to confirm to the text from your old carrier with YES. There is 90 minutes for you to reply or porting will be cancelled.