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    <title>topic overcharged in Get Support</title>
    <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/overcharged/m-p/961561#M665420</link>
    <description>&lt;P&gt;post date Jan17 invoice $24.86&lt;/P&gt;&lt;P&gt;post date Feb 6 cr invoice $24.86&lt;/P&gt;&lt;P&gt;Subtotal $48.59&lt;/P&gt;&lt;P&gt;Why is this doubled?&lt;/P&gt;</description>
    <pubDate>Sun, 19 Mar 2023 14:45:11 GMT</pubDate>
    <dc:creator>Lynch</dc:creator>
    <dc:date>2023-03-19T14:45:11Z</dc:date>
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      <title>overcharged</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/overcharged/m-p/961561#M665420</link>
      <description>&lt;P&gt;post date Jan17 invoice $24.86&lt;/P&gt;&lt;P&gt;post date Feb 6 cr invoice $24.86&lt;/P&gt;&lt;P&gt;Subtotal $48.59&lt;/P&gt;&lt;P&gt;Why is this doubled?&lt;/P&gt;</description>
      <pubDate>Sun, 19 Mar 2023 14:45:11 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/overcharged/m-p/961561#M665420</guid>
      <dc:creator>Lynch</dc:creator>
      <dc:date>2023-03-19T14:45:11Z</dc:date>
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    <item>
      <title>Re: overcharged</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/overcharged/m-p/961563#M665422</link>
      <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/281023"&gt;@Lynch&lt;/a&gt;&amp;nbsp; PM rarely made error with payment.&amp;nbsp; You sure your credit card wasn't used to pay another account?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;And you didn't make any plan change on Feb 6?&amp;nbsp; But honest, with a plan change mid cycle, usually it should charge full price but the price got charged was $22+tax unless you have some Available fund there&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Open ticket with PM support for them to investigate further&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;1. Please open ticket via Chatbot (need access to My Account):&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;At&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://publicmobile.ca/chatbot" target="_blank" rel="noopener noreferrer"&gt;https://publicmobile.ca/chatbot&lt;/A&gt;.&lt;/P&gt;&lt;P class="lia-indent-padding-left-30px"&gt;&lt;FONT size="2"&gt;Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"&amp;nbsp;&lt;/FONT&gt;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;2. If you have trouble with Chatbot or you don't have access to My Account:&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;Private message CS Agent at:&amp;nbsp;&lt;/P&gt;&lt;P class="lia-indent-padding-left-30px"&gt;&lt;FONT size="2"&gt;&amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"&gt;https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437&lt;/A&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;P&gt;&lt;BR /&gt;**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.&amp;nbsp; CS Agent will reply to you there&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 19 Mar 2023 14:56:05 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/overcharged/m-p/961563#M665422</guid>
      <dc:creator>softech</dc:creator>
      <dc:date>2023-03-19T14:56:05Z</dc:date>
    </item>
    <item>
      <title>Re: overcharged</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/overcharged/m-p/961570#M665428</link>
      <description>&lt;P&gt;It looks like you got some credit (cr) of the monthly payment, maybe a mistake and now they are getting it back?&amp;nbsp; Also, odd that you weren't charged over 30 days, did you make any changes?&lt;/P&gt;</description>
      <pubDate>Sun, 19 Mar 2023 15:28:47 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/overcharged/m-p/961570#M665428</guid>
      <dc:creator>ziojoe</dc:creator>
      <dc:date>2023-03-19T15:28:47Z</dc:date>
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