topic Re: transferring a mobile phone number from a company in Get Support

transferring a mobile phone number from a company

yara_fel — Sat, 18 Mar 2023 19:39:52 GMT

transferring a mobile phone number from a company bell

Re: transferring a mobile phone number from a company

BKNS27 — Sat, 18 Mar 2023 19:35:34 GMT

@yara_fel

Do you have a question or is this a comment?

Re: transferring a mobile phone number from a company

Dunkman — Sat, 18 Mar 2023 19:38:26 GMT

@yara_fel

Any specific question?

Here is help article of transferring phone number:

https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number

Re: transferring a mobile phone number from a company

yara_fel — Sat, 18 Mar 2023 19:39:41 GMT

I recieve massege

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

Re: transferring a mobile phone number from a company

pmbc — Sat, 18 Mar 2023 19:44:35 GMT

@yara_fel Do you still have your Bell sim in a phone? Otherwise they can't reach you. You can also reach out via the link they provided. You'll need to provide them with a IMEI or Bell account number so have that info handy.

Re: transferring a mobile phone number from a company

Dunkman — Sat, 18 Mar 2023 19:47:56 GMT

@yara_fel

@yara_fel wrote:
I recieve massege
Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

You can patiently wait for PM to contact you.

We generally recommend avoid using ESN/MEID. Just use your Bell account number.

Since it is a porting issues, there is a phone number to call for the Telus porting team. That likely would be faster. I will private message you. Check your inbox (envelope on upper corner of website)