topic Re: No service in Get Support

No service

nicolemournahan — Sat, 18 Mar 2023 19:25:41 GMT

Why can’t I get any service I can’t call out and ppl can’t call me

Re: No service

Dunkman — Sat, 18 Mar 2023 19:30:29 GMT

@nicolemournahan

Sorry to hear about your troubles?

More details would be helpful.

Is your account status active versus suspended?

Does text and data work?

Maybe try rebooting your phone (if you have not tried already).

Re: No service

nicolemournahan — Sat, 18 Mar 2023 19:32:32 GMT

My account is active and I’ve restated my phone awhole bunches of times

Re: No service

Dunkman — Sat, 18 Mar 2023 19:35:14 GMT

@nicolemournahan wrote:
My account is active and I’ve restated my phone awhole bunches of times

@nicolemournahan

What about text and data? working?

You could also try the SIM card in another working phone. This helps determine whether hardware issue versus PM service problem.

Re: No service

BKNS27 — Sat, 18 Mar 2023 19:39:40 GMT

@nicolemournahan

Check the settings on your phone and see if Cellular Data is enabled.

Also check to see if there is a Telus outage in your area:

https://istheservicedowncanada.com/status/telus/map

If everything looks OK then contact a CS_Agent to investigate your issue by creating a ticket on SIMon Chatbot bottom of page or private message on the envelope icon above.